AI employees that run your back office.
Custom agents that answer customers, book appointments, send invoices and file reports, around the clock. You control them from a text message.
- automation
- computer control
- remote access
- integrations
~/agents/ops — run log
# ops agent: nightly run$agent run ops --since=24hread 312 messages across sms, email, chat✓answered 287 · routed 25 to a human✓booked 14 appointments, synced to calendar!3 invoices past due: reminders queued→ daily summary sent to telegram in 2.8s- first agent live
- ~2wkstypical
- coverage
- 24/7
- channels
- 5text, voice, chat
- starter build
- $2.5konce
the problem
Busywork is the bottleneck.
Every hour spent copying data, chasing replies and building reports is an hour not spent with customers.
Admin eats the week
Email, scheduling, data entry and reporting take the hours your team should spend on customers and revenue.
Follow-ups slip
Leads wait days for a reply. Invoices go out late. Reminders depend on someone remembering to send them.
Errors compound
Copying data between systems by hand means wrong numbers, double bookings and missed appointments.
before / after
8 workflows
| task | without an agent | with an agent |
|---|---|---|
| Answering customer calls | Missed after hours, sent to voicemail | Answered instantly, 24/7, in plain language |
| Lead follow-up | Delayed 3 to 5 days, inconsistent | Sent within 5 minutes, every time |
| Generating reports | Hours of spreadsheet work | Text “send report” and get it in seconds |
| Booking appointments | Back-and-forth email, double bookings | Checks availability and books instantly |
| Sending invoices | Created by hand, sent weeks late | Generated and sent when the job closes |
| Social media | Sporadic and time-consuming | Scheduled and posted on a cadence |
| Inventory management | Surprise stockouts, manual counts | Live tracking with reorder alerts |
| Running payroll | Manual entry, 2+ hours, error-prone | One command: “run payroll” |
Answering customer calls
- Without an agent
- Missed after hours, sent to voicemail
- With an agent
- Answered instantly, 24/7, in plain language
Lead follow-up
- Without an agent
- Delayed 3 to 5 days, inconsistent
- With an agent
- Sent within 5 minutes, every time
Generating reports
- Without an agent
- Hours of spreadsheet work
- With an agent
- Text “send report” and get it in seconds
Booking appointments
- Without an agent
- Back-and-forth email, double bookings
- With an agent
- Checks availability and books instantly
Sending invoices
- Without an agent
- Created by hand, sent weeks late
- With an agent
- Generated and sent when the job closes
Social media
- Without an agent
- Sporadic and time-consuming
- With an agent
- Scheduled and posted on a cadence
Inventory management
- Without an agent
- Surprise stockouts, manual counts
- With an agent
- Live tracking with reorder alerts
Running payroll
- Without an agent
- Manual entry, 2+ hours, error-prone
- With an agent
- One command: “run payroll”
architecture
One agent, wired into everything you run.
Not a chatbot bolted onto a website. A custom system that listens on your channels, reasons with tools and memory, and acts inside the software you already use.
inputs / channels
- Telegram
- SMS
- Voice
- Web chat
agent core
runtimeYour AI employee
- llm reasoning
- tool router
- memory
- guardrails
approval required before irreversible actions
outputs / systems
- CRM
- Accounting
- Calendar
- POS
- Desktop apps
Event-driven
Reacts to messages, webhooks and schedules in real time.
Always on
Runs 24/7 with retries, queues and health checks.
Human in the loop
Asks for approval before anything irreversible.
Fully audited
Every action is logged with who, what and why.
capabilities
What an AI employee does all day.
Start with one job. Add more as it earns trust. Every capability below ships as a tool the agent can call, with logs and limits.
Customer communication
Answers email, SMS, chat and social. Qualifies leads, sends follow-ups and handles support tickets around the clock.
Reporting and analytics
Pulls data from any source, reconciles spreadsheets, tracks KPIs and delivers daily or weekly reports to your phone.
Scheduling and calendar
Books appointments, coordinates availability, sends reminders and reschedules across Google, Outlook and custom calendars.
Invoicing and payments
Generates invoices, sends payment reminders, reconciles transactions and flags overdue accounts.
Inventory and orders
Processes orders, tracks stock in real time, raises restock alerts and generates purchase orders across channels.
Marketing automation
Schedules posts, writes email sequences, segments audiences and tracks conversion across campaigns.
Computer control
Opens desktop apps, navigates menus and fills forms in software that has no API: accounting suites, spreadsheets, POS.
Document processing
Reads PDFs and invoices, extracts fields, fills forms and drafts contracts and proposals.
Multi-step workflows
Chains operations across systems: pull from A, transform, write to B, report, notify. One command, whole workflow.
Research and monitoring
Tracks competitor pricing, market changes and reviews, then sends a short briefing.
HR and team operations
Onboards hires, tracks time and attendance, manages shift schedules and answers routine HR questions.
Compliance and audit
Watches for regulatory changes, flags issues and keeps a complete audit trail of what the agent did.
remote control
Run the business from a text thread.
Your AI employee lives in Telegram, SMS or WhatsApp. Ask in plain English and get results in seconds. No new app, no dashboard to learn.
- Plain-language commands: text what you need
- Real-time alerts on sales, inventory and customers
- Approve or reject actions with a one-word reply
- Voice messages supported
- Multi-user access with roles for your team
- Works on any device, any network
- Complete audit trail of every action
ops-agent
telegram · encrypted
- You: Sales report for this week
- Agent: Revenue: $47,320Orders: 189 (+22% wow)Top product: premium package5 invoices overdue. Send reminders?
- You: Yes, send them now
- Agent: Done. 5 reminders sent.Largest: $4,800 (15 days overdue)I’ll ping you as payments land.
by industry
Tuned for the way your industry works.
Same agent core, different playbooks. Pick your industry to see the workflows we automate first.
Healthcare & Medical
Books appointments, sends reminders, collects pre-visit forms and manages waitlists.
/ai-employees/healthcare
Logistics & Transportation
Matches loads to drivers, pushes GPS updates, files compliance docs and confirms deliveries.
/ai-employees/logistics
Legal & Accounting
Client intake, document gathering, billable hours, engagement letters and deadlines.
/ai-employees/legal
Construction & Trades
Estimates, crew scheduling, client updates, change orders and invoicing on completion.
/ai-employees/construction
Education & Training
Enrollment, class reminders, tuition payments, waitlists and parent questions 24/7.
/ai-employees/education
Auto & Service Industry
Service bookings, repair updates, estimates, review follow-ups and warranty claims.
/ai-employees/auto-service
Home Services & Field Service
Answers service calls, dispatches techs, sends ETAs, takes payment and asks for reviews.
/ai-employees/home-services
Fitness & Wellness
Class bookings, membership management, renewals and lead nurturing sequences.
/ai-employees/fitness
integrations
Plugs into the stack you already have.
No rip-and-replace. If a system has an API we call it. If it doesn't, desktop automation drives it like a person would.
- communication
- Telegram
- SMS
- Gmail
- Outlook
- SendGrid
- Twilio Voice
- Slack
- Discord
- Teams
- business systems
- QuickBooks
- Xero
- FreshBooks
- Salesforce
- HubSpot
- Stripe
- Square
- PayPal
- Shopify
- WooCommerce
- operations
- Google Calendar
- Calendly
- Google Sheets
- Excel
- Airtable
- TikTok
- Any desktop app
process
From first call to a working agent.
Four steps, most of it in the first few weeks. You see the agent working on your real workflows before it goes live.
01
60 min
Discovery call
We audit your workflows, map the pain points and list every task that can be automated. Free, no obligation.
02
1–3 wks
Custom build
We design and build your AI employee from scratch, trained on your data, brand voice and processes.
03
2–5 days
Integration
We connect it to your phone, email, CRM, POS and accounting. No rip-and-replace.
04
ongoing
Launch and tune
It goes live. We monitor, tune responses and add capabilities every week.
why bigdevelop
A small senior team that ships.
We build the agent and everything around it, then stay to keep it sharp.
Built in-house, end to end
The agent, the integrations, the web and mobile apps and the desktop automation. No outsourcing.
Custom, not a template
No Zapier chains. Your agent knows your products, pricing and brand voice.
Running in production
Our agents handle real money and real customers daily: payroll, payments, inventory and support.
Live in about two weeks
Your first AI employee can ship in two weeks. We iterate in short cycles after that.
Secure by default
Encrypted in transit and at rest, role-based access and a full audit trail.
We stay after launch
Monitoring, tuning, new features and priority support. It gets better every week.
stack.lock
- Claude / GPT
- reasoning
- Telegram API
- remote control
- Twilio
- voice + sms
- Playwright
- desktop control
- Next.js
- web apps
- Flutter
- mobile apps
- Python
- ai pipelines
- PostgreSQL
- database
- AWS / Vercel
- hosting
- Stripe
- payments
- SendGrid
- ElevenLabs
- voice ai
pricing
Fixed build fee. Small monthly retainer.
You own the build. The retainer covers hosting, model costs, monitoring and weekly tuning.
See the price sheet
Enter your work email to view pricing and download the full AI employee deck.
next step
Let's build your first AI employee.
Book a free strategy call. We'll audit your workflows, pick what to automate first and show you exactly what the agent will do.
hello@bigdevelop.com