BigDevelop
Tomas Vlasovas
President of Customer Relations
New client acquisition · Business development · Client success
Profile
Tomas leads client relationships and new business at BigDevelop. He is the first person a new client meets and the person they keep calling long after launch. He finds the businesses that need to modernize, earns their trust, learns what's really slowing them down, and turns that into a clear plan the engineering team can build. Andrew engineers the product; Tomas makes sure it solves the right problem for the right client, and that every client feels taken care of.
Role & Responsibilities
President of Customer Relations · BigDevelop Tech & Media · Central Florida
New client acquisition
Builds BigDevelop's pipeline through outreach, referrals, networking and local business relationships, finding the owners who are ready to grow.
Discovery & needs assessment
Sits down with owners and their teams, maps how the business actually runs, and pinpoints where software, AI or marketing will pay off.
Proposals & closing
Turns discovery into clear proposals with scope, timeline and ROI, then guides clients to a confident yes.
Client success & retention
Stays the single point of contact from kickoff to launch and beyond: regular check-ins, fast answers, and making sure results show up.
Partnerships & referrals
Develops relationships with partners and satisfied clients that turn into introductions, repeat work and long-term accounts.
Voice of the customer
Brings client feedback straight to engineering so every product gets better with each iteration.
How Tomas Works With Clients
- 01
Listen first
Every engagement starts with understanding the business, not pitching a product.
- 02
Plain-English plans
Clear scope, clear pricing, clear outcomes. No jargon, no surprises.
- 03
One point of contact
Clients always know who to call, and that person always picks up.
- 04
Partners for the long run
Launch is the beginning. The goal is a relationship that keeps growing the business.